Can't login to HP smart app on windows PC.

[MickeyC162]

I'm struggling to log into the HP Smart app on a desktop.

The app's installed fine and I have created an HP account in a web browser no problem. The printer prints. 

However, I only have a "create account" option on the HP Smart app and no login option. if I click on the picture of a person, it gives me a create account button, but clicking it just takes me back to the app home page. 

If click the scan button, it takes me to a page with two options; "create account" or "signin", but whichever option I choose it just takes me back to the Smart app home page. 

Any help would be much appreciated. 

[Nal_NR · Accepted solution]

Hi @MickeyC162,

Welcome to the HP Support Community. 

I'd be happy to help you! 

It sounds like you're encountering a common issue with the HP Smart app. Here are a few troubleshooting steps you can try:

Update the HP Smart App: Ensure that you have the latest version of the HP Smart app installed. Sometimes, app updates can resolve login issues.

Reinstall the HP Smart App: Uninstall the HP Smart app and then reinstall it. This can help resolve any installation-related issues.

Check for App Permissions: Make sure that the HP Smart app has the necessary permissions to function correctly on your desktop. You might need to check your system's security or privacy settings.

Clear App Cache and Data: If you’re using a Windows machine, you can try clearing the app’s cache and data. Go to Settings > Apps > HP Smart and then select Advanced options. From there, you can clear the cache and data.

Log in through Web: Sometimes, logging in through a web browser and then reopening the app can help. Go to the HP Smart website and log in with your HP account credentials.

Check Internet Connection: Ensure that your desktop has a stable internet connection. Sometimes connectivity issues can prevent the app from logging in properly.

If none of the above steps work, reach out to HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[MickeyC162]

Thanks. I'd tried all of that. The app was freshly downloaded and I could log in via a browser, internet was good and the cache was clear.  

For the benefit of others, the issue was finally resolved when I upgraded to windows 11 - due to an unrelated fault with my pc I'd had to reinstall windows and hadn't yet managed to re upgrade to windows 11. So it seems like maybe the app just doesn't work with windows 10?  I also found out that you can download simpler HP apps which enabled me to access the scanner function - which was the immediate priority at the time. 

Anyway, all sorted now, many thanks.  

[Nal_NR]

Hi @MickeyC162,

Fantastic 🙂 I truly appreciate your time and patience.

If you need further assistance, feel free to reach out to us. Take care.