Can't open HP Scan

[mommy2twins]

Downloaded HP Smart to new Windows 11 computer. Connected HP Series 8020 printer via USB. Cannot open HP Scan - get message from HP Smart "Couldn't connect to Scanner" (either no scanner was detected or HP is not compatible). I have confirmed this printer IS compatible with HP Smart and it was working on the Windows 10 desktop I just replaced. Suggestions? Thank you in advance. 🙂

[Andr-1611 · Accepted solution]

Hi,

Which printer?

Try this Solution:

1. Download only this file: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi
2. Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

OPTIONAL:

Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
• Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
• Right-Click on "HPScan.exe" > Select Pin to Taskbar / Send to Desktop / Pin to Start

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
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[mommy2twins]

This worked! Thank you!