Can’t print Printer reads offline but I can scan

[BonShis]

HP officer 8022 will scan to laptop but not print 

[Max3Aj]

@BonShis, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP OfficeJet 8022 can scan but not print because it shows as offline, try these steps:

Restart Devices

>Turn off your printer, computer, and router.

>Wait 1-2 minutes, then turn them back on.
 

Check Printer Connection

>If using Wi-Fi, make sure the printer is connected to the same network as your computer.

>Print a Wireless Network Test Report:

>Tap the Wireless icon on the printer.

>Select Settings > Print Reports > Wireless Network Test Report.

>If disconnected, reconnect through Settings > Wi-Fi Setup Wizard.

>If using USB, try a different USB port or cable.

Set Printer to Online

>Open Control Panel > Devices and Printers.

>Right-click your HP OfficeJet 8022 and select See what’s printing.

>Click Printer in the top menu and uncheck "Use Printer Offline".

Restart Print Spooler

>Press Win + R, type services.msc, and press Enter.

>Scroll down to Print Spooler, right-click it, and choose Restart.

Reinstall Printer Drivers

>Uninstall Printer:

>Open Control Panel > Devices and Printers.

>Right-click your printer and select Remove device.

>Download and Install HP Smart:

>Go to HP Support and download the latest drivers for your printer.

>Install using HP Smart and follow the on-screen setup.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support