Can't print anything but the diagnostic information on Deskjet 1110

[Simoulin]

Hello !

I can't print anything, when I try to print a document, it goes to the print queue but they either go through the steps of printing in the print queue but nothing happens with the printer or they get stuck in the "printing" step then in "error" step later. But there is no problem at all when printing the diagnostic information.

Hope I can get some help

[Simoulin · Accepted solution]

Downloading this software corrected the issue https://ftp.hp.com/pub/softlib/software13/printers/HPEasyStart/Win10/HPEasyStart_15_1_15.exe