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Message 1 of 4
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Can't print from the HP print service Plugin app on Android from email

HP Recommended
Hp print plugin
Android 8.0 Oreo and older

When I try to print from the HP printer plug-in software on my Android phone I get the message "failed to change the settings try again" then the print button disappears.  it's only happens when trying to print an email from either the Samsung app or Gmail app

3 REPLIES 3
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HP Support Agent
HP Support Agent
5,714 5,685 339 379
Message 2 of 4
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HP Recommended

Hi @Feetonrook,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Message 3 of 4
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HP Recommended

Hi Jay, my model is HP Officejet 5255

 

However it looks like the problem went away as mysteriously as it arrived.  

 

Thanks for your responce!

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HP Support Agent
HP Support Agent
5,714 5,685 339 379
Message 4 of 4
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HP Recommended

That's great!

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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