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‎12-02-2021 04:12 PM

HP Recommended
Product: HP ENVY 7155
Operating System: Microsoft Windows 10 (64-bit)

Can’t print from webpages or from my yahoo email. 

HP ENVY M Laptop computer; Win 10 64bit.

HP ENVY Photo 7155 printer.

Using internet connection for communicating with the printer.

I had to uninstall / reinstall my printer and now I am unable to print from webpages including email.  I only get a window that states - “HP Preparing preview” .  The thinking circle just keeps spinning and I have to close the page to get out of it.  I can print from Word, Excel etc. no problem!  Thanks in advance for helping! 

 

1 REPLY 1

‎12-05-2021 08:37 AM

HP Recommended

Hi @bjmcdaniel@**bleep**,

 

I'd like to help!

 

I understand you are unable to print the webpage.

 

To assist better -

  1. Are you trying to connect your printer to your home network or public router?
  2. What is the status of the wireless light on the printer, steady or blinking?
  3.  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  4. What browser are you trying to print from? Have you tried using a different browser?

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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