Can't print in color on Pro 8210

[MBC78]

I got this printer from my son and have installed the driver.  I cannot print in color.  The printer dialogue doesn't even give me the option to print in color.  

[Garp_senchau]

@MBC78, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Make sure your printer is plugged directly into a wall outlet, not into a surge protector or extension cord, as this could cause power issues.

Perform a Hard Reset: First, turn the printer on. Then, unplug the power cord from both the printer and the wall outlet. Remove any USB cables connected to it. Wait for 2-3 minutes. Now, press and hold the power button on the printer for about 30 seconds to clear any residual charge. Plug the power cord back into the wall outlet (no surge protector) and reconnect it to the printer. Turn the printer on again and wait for it to finish warming up and become idle.

Once the printer is idle, carefully reinsert the ink cartridges. After that, try printing a test page to check if it works.

Reinstall Printer Drivers

• Go to Control Panel > Programs > Programs and Features. Find and uninstall any HP printer software.
• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and download the latest drivers. Follow the on-screen instructions to install the drivers.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, refer this document for further troubleshooting steps: HP OfficeJet Pro 8210 Printers - Color or Black Ink is Not Printing | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,