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‎03-12-2022 07:09 PM

HP Recommended
Product: HP LaserJet Pro MFP M428fdw
Operating System: Microsoft Windows 11

I should have known better, but after months of HP Support Assistant nagging me to install an updated printer driver, I accepted. It failed to install, and now the printer is invisible, though the web portal still works. I removed the printer (and scanner) via Control Panel, and tried re-installing from a downloaded driver TWICE, and it didn't work. Then I tried installing via Control Panel, and it sees the printer but won't install it.

Is it somehow not completely uninstalled? Or what? Thanks

1 REPLY 1

‎03-12-2022 07:20 PM

HP Recommended

To resolve the printing side of it I suggest that you download the current Universal Printer Driver and manually install the printer.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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