Can't remove old printer from HP Smart App (Windows 11 & Android)

[mjolnier]

I can't seem to remove my old printer from HP Smart, either on my Android phone or Windows 11 desktop. I've installed the new printer on both and can print, but can't remove the old one, only hide it, but it still shows up when I try to print things. I've uninstalled and reinstalled the app on both platforms but still have the same issue.

When I click "Printer Options" on the old printer I get redirected to the "Add a Printer" page.

Thank you.

[bryanwoerner]

I have the same issue as well. Trying to remove my Photosmart 7250 series from the app. There doesn't seem to be an option to do so.

[Anand_Andy]

Hi @mjolnier,

Welcome to the HP Support Community. 

I'd like to help!

I understand you would like to remove a printer from HP Smart App.

Follow the instructions -

• Open HP Smart and then click the Printer icon in the left bar.
• Click on select a Different Printer, then click the Remove link on the right
• Press the X mark of the unwanted printer tile to remove it and click on done.

If you are unable to delete the printer, then uninstall the HP Smart app and reinstall it.

You may also refer to this video: How to Remove a Printer from Your HP Smart Account 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Anand_Andy · Accepted solution]

Hi @bryanwoerner,

Welcome to the HP Support Community. 

I'd like to help!

I understand you would like to remove a printer from HP Smart App.

Follow the instructions -

• Open HP Smart and then click the Printer icon in the left bar.
• Click on select a Different Printer, then click the Remove link on the right
• Press the X mark of the unwanted printer tile to remove it and click on done.

If you are unable to delete the printer, then uninstall the HP Smart app and reinstall it.

You may also refer to this video: How to Remove a Printer from Your HP Smart Account 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping