Can't reset, can't restore, can't connect to hp smart app on iphone or drivers on laptop

[Meimei17]

So, once i'm using the printer last hours, i can use it very well, btw its a deskjet 27000, so i'm working on my phase, but when my iphone suddenly auto lock, the printer was stopped, and when i press the re-print button, it came "the printer was busy" so i'm out from the app, but when i'm trying to print out again, the printer always busy, so i reset/re setup, but failed and always failed, i need for my thesis tomorrow😭 i have the usb plug but it can't connected too

[Max3Aj]

@Meimei17, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 I understand how stressful this must be, especially with your thesis deadline approaching. Let's walk through a step-by-step solution to get your HP DeskJet 2700 printer working again with both your iPhone and laptop.

Power Reset the Printer

This clears temporary errors:

1. Turn the printer ON.
2. Disconnect the power cable from the back of the printer.
3. Unplug the power cable from the wall outlet.
4. Wait 60 seconds.
5. Plug it back in and turn the printer ON.

Reset Network Settings on the Printer

This will allow you to reconnect it fresh:

1. Make sure the printer is ON.
2. Press and hold the Wireless button and the Cancel button together for 5 seconds until the power light blinks.
3. This resets the wireless settings.

Restore Wi-Fi setup mode on your HP printer | HP® Support

Reconnect to HP Smart App (iPhone)

1. Delete the printer from the HP Smart app if it's already added.
2. Reopen the app and tap “+” to add a new printer.
3. Make sure your iPhone is on the same Wi-Fi network.
4. Follow the on-screen steps to add the printer.

Reinstall Printer Drivers on Laptop

If USB and wireless both fail, reinstalling drivers can help:

1. Go to the official HP driver page:
   HP DeskJet 2700 All-in-One Printer series Software and Driver Downloads | HP® Support
2. Download and install the Full Feature Software.
3. During setup, choose USB or Wireless as per your preference.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support