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‎07-09-2019 08:52 AM

HP Recommended
Product: PAge-Wide color 556
Operating System: Microsoft Windows 7 (64-bit)

Need to "Partial Clean" hard drive in newly purchased USED printer to clean out previous owner's

passwords. Step down to administrator / change password. Insert new password and screen replies

"Password Accepted", BUT  no matter what I try, screen seems to indicate that I did NOT

actually change the password. Is the previous owner's password blocking my attempts to

make changes?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-09-2019 09:35 AM

HP Recommended

If you are able to get to the preboot menu and can see the partial clean option then you do not need to reset the password. However if the previous owner put a password in this area and you cannot access the partial clean then likely you are out of luck and a formatter replacement is the only solution. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎07-09-2019 09:35 AM

HP Recommended

If you are able to get to the preboot menu and can see the partial clean option then you do not need to reset the password. However if the previous owner put a password in this area and you cannot access the partial clean then likely you are out of luck and a formatter replacement is the only solution. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎07-09-2019 10:53 AM

HP Recommended

Good morning,

Thanks for the prompt reply . .

Yes, I can access the 'Partial Clean' command. However when I accept the function,

the screen just jumps back to the screen showing the Partial clean option.

Rip

Was this reply helpful? Yes No
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