Can't run HP smart on macbook

[Bvherring]

Just purchased Deskjet 2700e printer. installed HP Smart app on 2 iphones, iPad and a Macbook, No problem

When I installed on older Macbook running Big Sur 11, I can't sign in.  The app hangs on a screen that says "Loading in Progress"

[A_Gayathri]

Hi @Bvherring .

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with the HP Smart app on your older MacBook running macOS Big Sur, here are some steps you can take to troubleshoot the problem:

Check for Updates: Ensure that both your macOS and the HP Smart app are up to date. Sometimes, compatibility issues are resolved in software updates.

Restart the App: Close the HP Smart app and then restart it. This simple step can often resolve temporary glitches or hangs.

Check Internet Connection: Ensure that your MacBook is connected to the internet. The "Loading in Progress" message might indicate a connectivity issue.

Clear App Cache: If possible, clear the cache for the HP Smart app. Sometimes, a corrupted cache can lead to issues. You might find an option to clear cache within the app settings or preferences.

Reinstall HP Smart: Uninstall the HP Smart app from your MacBook and then reinstall it. This can help to fix any corrupted files or settings.

Check System Preferences: Ensure that your MacBook allows the HP Smart app to access the necessary permissions. Go to "System Preferences" > "Security & Privacy" > "Privacy" and check if HP Smart has the necessary permissions for accessing files and folders.

Firewall/Antivirus Software: Sometimes, firewall or antivirus software can interfere with app functionality. Check if your security software is blocking the HP Smart app, and if so, adjust the settings accordingly.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[A_Gayathri]

@Bvherring , 

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Gaya1239 

HP Support

[Bvherring]

Still can’t install smart app on older MacBook. Not a huge problem, as printer and scanner show up as shared network devices. 

[A_Gayathri]

@Bvherring ,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!