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- Can’t select A5 paper in print preview menu

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01-15-2023 11:13 AM
I’m trying to print onto A5 paper with my HP Envy 6020. I have the medium paper size set to A5. When I go to my document and print preview , in the settings the only paper size options are letter size and A4 so it won’t let me print. Please can anyone help??
01-15-2023 02:14 PM
Welcome to the HP Community Forum.
A5 paper is supported.
Product Specifications for the HP ENVY 6020 All-in-One Printer (5SE16B)
Partial Excerpt from Section Paper Handling
Media sizes supported (metric) | A4; A5; B5; DL; C6; A6 |
Media sizes, custom (metric) | Simplex: 76.2 x 127 mm to 216 x 297 mm; Duplex: 76.2 x 127 mm to 216 x 297 mm |
Media types | Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled |
Media weight supported (metric) | A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m² |
Media weight supported (U.S. standard) | A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m² |
Borderless printing | Yes (up to 8.5 x 11 in, 216 x 297 mm) |
Next,
HP Smart - Mobile - requires that the paper size / type be selected before you open the content to be printed.
Change the paper size / type in the Embedded Web Server or in HP Smart
Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper
Retain_Printing_Preferences_18
General Example - HP Smart - Mobile - iPadOS - PDF - Preview
HP_Smart_Mobile_PDF_Print_Transform_12
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