Can’t select A5 paper in print preview menu

[Jw1102]

I’m trying to print onto A5 paper with my HP Envy 6020. I have the medium paper size set to A5. When I go to my document and print preview , in the settings the only paper size options are letter size and A4 so it won’t let me print. Please can anyone help??

[Dragon-Fur]

@Jw1102 

Welcome to the HP Community Forum.

A5 paper is supported.

 Product Specifications for the HP ENVY 6020 All-in-One Printer (5SE16B)

Partial Excerpt from Section Paper Handling

Media sizes supported (metric)	A4; A5; B5; DL; C6; A6
Media sizes, custom (metric)	Simplex: 76.2 x 127 mm to 216 x 297 mm; Duplex: 76.2 x 127 mm to 216 x 297 mm
Media types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled
Media weight supported (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²
Media weight supported (U.S. standard)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²
Borderless printing	Yes (up to 8.5 x 11 in, 216 x 297 mm)

Next,

HP Smart - Mobile - requires that the paper size / type be selected before you open the content to be printed.

Change the paper size / type in the Embedded Web Server or in HP Smart

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper

Retain_Printing_Preferences_18

General Example - HP Smart - Mobile - iPadOS - PDF -  Preview

HP_Smart_Mobile_PDF_Print_Transform_12

+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6020 All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"