• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-24-2020 05:18 AM

HP Recommended
Product: HP Officejet Pro 9010
Operating System: macOS 10.15 Catalina

My printer has ran out of color ink but has enough black ink: 

 

Screenshot 2020-11-24 at 12.13.14.png

 

So based on an HP article I'm trying to print in greyscale instead of black and white.
But because my printer is using Apple Airprint (and I can't find a way to not use Airprint) there seems to be no setting for greyscale as directed in the HP article:

Screenshot 2020-11-24 at 12.13.41.png

Category:
4 REPLIES 4

‎11-24-2020 05:42 AM

HP Recommended

If your cartridge is depleted then you will need to replace the depleted cartridge to continue to print (b/w or colour it doesn't matter)

 

You will not be able to print anything with depleted cartridges.




My profile on LinkedIn

Was this reply helpful? Yes No

‎11-24-2020 05:49 AM

HP Recommended

Why would it need the colour cartridge to print in greyscale?

Was this reply helpful? Yes No

‎11-24-2020 05:59 AM

HP Recommended

You can't print anything with the depleted cartridge that is the way the printer protects the printhead from overheating a failure.

 

 

 




My profile on LinkedIn

Was this reply helpful? Yes No

‎11-24-2020 09:58 AM

HP Recommended

The check box for Black & White in the AirPrint driver is the equivalent to Grayscale in the HP driver.

While I may work for HP Inc, the views and opinions expressed here are my own.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.