Can't set up my new printer

[SarahLouise22]

Hello, I cant  "set up a new printer". When I get to last part,  it then spins for a while and report back that there was a problem. I have tried everything the pop-up says and I have tried everything recommended from you websites. It says that is cant find my printer on the wifi but it connects to my wifi t

[A_Gayathri]

Hi @SarahLouise22,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with setting up your HP DeskJet 4220e All-In-One Printer. Here are some troubleshooting steps:

Restart Devices:

• Restart your printer, router, and computer.

Check WiFi Connection:

• Ensure your printer is connected to the same WiFi network as your computer.
• Verify that the WiFi signal is strong. If the signal is weak, move the printer closer to the router.

Use the HP Smart App: HP printer setup (HP Smart app)

• Make sure you are using the HP Smart app for the setup.
• Ensure the app is updated to the latest version.

Temporary Disable Firewalls and Antivirus:

• Temporarily disable any firewalls or antivirus software on your computer, as they might be blocking the connection.

Manual IP Address Assignment:

• Assign a manual IP address to your printer.
• You can usually do this through the printer’s control panel under network settings.

Check Printer Settings:

• Ensure the printer is not set to offline mode.
• Check if the printer has an IP address assigned (usually visible on the printer's display).

Reinstall Printer Software:

• Uninstall the printer software and reinstall it.
• You can download the latest software and drivers from the HP website.

Use USB for Initial Setup:

• Sometimes using a USB cable for the initial setup can help establish the connection, after which you can switch to WiFi.

Refer to this document:  HP DeskJet 4220e All-in-One Printer User manual

HP printer setup (Windows built-in driver)
HP printer setup (Mac built-in driver)
 

I hope this helps. 

Take care and have a good day.

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