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‎11-12-2023 08:22 PM

HP Recommended
Product: LaserJet Tank 2504dw

I just unboxed this new printer tonight. I went to 123.hp.com as instruction booklet said, but it would not finish setup, said it couldn't find the printer after initially seeing it--i was asked to press on "i" button at one point. Then, I downloaded the offline installer (https://support.hp.com/us-en/drivers/hp-laserjet-tank-2502-2506-printer-series/model/2100846460), and again, initially it saw the printer, and asked for the serial number of my printer. I entered it, but then the HP Easy Start installation screen went blank, and it is still not installed.

 

Any suggestions? I was really hoping to get this working. I've had my LaserJet p1102w for 10 years or so, printed over 100K pages, so I was hoping to get a good start with this new one. 

HP LaserJet Tank 2504dw
HP 15-ef2126wm
HP 15-dy5073dx
Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-12-2023 08:31 PM - edited ‎11-12-2023 08:32 PM

HP Recommended

Never mind. I had to x out of the installation software dialog--and then it offered to set up with just the drivers, and none of the other bloat. I opted for that, and the installation went smooth. I could print wirelessly from my laptop. 

Well a strange, frustrating installation experience but then again at least I'm printing 30 mins after I unboxed it. 

 

If mods want to delete this, go ahead, I was going to, but didn't see how to do it. 

HP LaserJet Tank 2504dw
HP 15-ef2126wm
HP 15-dy5073dx

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1 REPLY 1

‎11-12-2023 08:31 PM - edited ‎11-12-2023 08:32 PM

HP Recommended

Never mind. I had to x out of the installation software dialog--and then it offered to set up with just the drivers, and none of the other bloat. I opted for that, and the installation went smooth. I could print wirelessly from my laptop. 

Well a strange, frustrating installation experience but then again at least I'm printing 30 mins after I unboxed it. 

 

If mods want to delete this, go ahead, I was going to, but didn't see how to do it. 

HP LaserJet Tank 2504dw
HP 15-ef2126wm
HP 15-dy5073dx
1 person found this reply helpful
Was this reply helpful? Yes No
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