• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-01-2020 12:12 PM - edited ‎05-01-2020 12:15 PM

HP Recommended
Product: Example: Pavilion 65XXHP Officejet 6500a E710n-z
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have an HP Officejet 6500 E710N-Z printer. I can't update the firmware. I downloaded the firmware file from HP.  However, it can't find my printer. I've tried using wifi and USB connections from printer to PC.  Also, I can't connect the printer to Web Services.  It asks for a proxy server and port.  I don't know how to find these data.  I've rebooted the printer, wifi, and PC.  I've tried using the EWS.  I have no trouble printer and scanning.  The printer shows on Control Panel and shows connected.

 

Thanks,  Mark 

6 REPLIES 6

‎05-01-2020 12:32 PM

HP Recommended

Hi Mark,

Please make sure you use the correct firmware for your printer model below:

https://ftp.hp.com/pub/softlib/software13/printers/oj6500/OJ6500_E710n-z_R1621A.exe

 

Additionally, can you successfully print from your computer?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-01-2020 12:42 PM

HP Recommended

That found the printer, but said the update is not applicable.  My printer firmware is CIP1FN1110AR.  The HP website shows CIP1FN1621AR as the current update. Thanks

Was this reply helpful? Yes No

‎05-01-2020 12:47 PM

HP Recommended

Thanks for clarifying.

 

Please launch the utility again, when it says Not Applicable Leave this window open.

Right-click the bottom Taskbar and select Task Manager.

Right-click on DeviceUpdate and select Open File Location.

Open EnterpriseDU.ini using Notepad (Right-click > Open With > Notepad)

Change VerifyDownloadID=1 to VerifyDownloadID=0 and press File > Save.

Return to the open firmware update utility dialog, Click Refresh and check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-01-2020 01:04 PM - edited ‎05-01-2020 01:17 PM

HP Recommended

Hi Shlomi,  That got the file to run, but, it fails to install update.  It says to turn printer off, then on, and run again.  I've done that and update still fails to install.  I've unplugged power from wall outlet, waited 60 seconds, plugged power back, and retried update.  Din't work.  Thanks

Was this reply helpful? Yes No

‎05-03-2020 03:04 PM

HP Recommended

I found instructions to manually install the update using the command prompt and it completed the installation of the firmware. All is good.  Thanks for all the help.  Much appreciated. Stay safe. 

Was this reply helpful? Yes No

‎05-04-2020 11:05 AM

HP Recommended

Great to hear so @BarbarianCBX!

 

Please keep safe too,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.