Cancelling Printing operation on printer

[dtcsquid]

I have an HP Office Jet Pro 8610 All In One Printer. A 16 page document will print the first 14 pages and then stop. I have tried using the "Cancel Print" option on the printer only to watch the to "Cancelling Print" spin around for over 24 hours. I have turned the printer off/on to no avail. I have unplugged the power for over 24 hours to no avail. I have gone into my PC and uninstalled the printer and then reinstalled it to no avail. I have used HP's SMART app to run diagnostics and it comes back Driver Check in RED. I cannot print anything until I can cancel the printing operation of this 16 page document. Does anyone have any solutions?  

[Dragon-Fur]

@dtcsquid 

Welcome to the HP English Community --

After the job is turned over to the Printing queue, you can no longer control the job at the printer.

The Print Services and Print Queue are controlled separately from driver installation or operation.

Print Services is a "Windows" thing.,

Clear and rebuild Print Services --

After the queue is fixed, print only the pages needed using your print app or software and "Page Range".

===========================================

Print Queue / Print Service Reset

• In most cases, after a print job has been accepted, it is turned over the Windows Print Services for completion. 
• When a job is "stuck in the queue", it is sometimes because Print Services is stuck or otherwise “broken”.
• If the job is accepted and quickly disappears, it is perhaps the result of incorrect Temp folder permissions.

HP Document

HP Printers - Print jobs stuck in print queue

Replacement for Print and Scan Doctor

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS)

AND / OR

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

===========================================

Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRINTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Officejet Pro 8610 e-All-in-One Printer series  

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