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HP Recommended
HP Recommended
Welcome to the HP Community --
@DinoDragon wrote:I have the exact same problem that was posted a few months ago.
My printer works fine in HP App, but when I go to "Manage HP account" it shows 0 owned printers and no option to add a printer, other than instructions which clearly don't apply.
One of the answers from an employee linked to a video...but the video was 7+ years old and, clearly, was dated.
I would like to get all the features out of my new printer, but this seems like an issue that should be able to be resolved.
We see thousands of questions posted in the Community every month -- something (that was) posted months ago might be relevant to what you seek -- Finding the exact post might take more time than its worth. If you have a link to an HP Community post you want us to read, provide us the link. Thanks for NOT posting links to third party websites.
Can you describe the instructions that you see "which clearly don't apply" ?
Next,
If I understand what you are asking, "Manage HP Account" might be a reference to your HP Smart / HP Connected account and the Print Anywhere feature.
-- What is / How / Details --
-- What? --
Your printer supports Smart Advance features as an eligible non-HP+ printer model
Smart Advance includes Print Anywhere --
Scan Advance
Read >>> About HP Smart Advance for HP printers
HP Smart Advance enhances the HP app experience by including additional features and tools, such as Advanced Scan, Advanced Shortcuts, and Print Anywhere. HP app settings and features vary by device, printer model, and country/region.
-- Important --
To access the HP Smart Advance features, your HP+ enabled or eligible non-HP+ printer must be set up in the HP app with an HP account. For more information, go to HP printer setup (HP app).
HP Smart Advance features
HP Smart Advance includes the following enhanced features and tools:
- Advanced Scan includes automated scan quality features, Advance Presets, and conversion tools to work with text from images. For more information, go to Using advanced scanning features (HP app).
- Advanced Shortcuts includes Save as Text Files and Smart File Name settings. For more information, go to Use HP app Shortcuts.
- Print Anywhere allows you to send a print job to your printer from anywhere. For more information, go to Print Anywhere with the HP app.
Advanced Scan - Notes - Details
HP printers - Using advanced scanning features (HP App)
Read all, including the FAQs
- What is the HP Smart App and its requirements?
- What if my cloud printer is missing, offline, or unavailable in the HP Smart app?
- What do I do if the advanced scan features are missing (HP Smart app)?
- Which non-HP+ printers are eligible for Print Anywhere?
==== ==== ==== ==== ==== ====
Premium Remote Print Feature
“Print Anywhere” -- Supported on HP+ enabled Printers and select non-HP+ printers
HP Printers - Print Anywhere with the HP App
If still using HP Smart - Windows
Watch Video > How to use the Print Anywhere feature in the HP Smart App | HP Support
OR
If using HP App (replacement for HP Smart - Now available on Android and MacOS / iOS)
Watch Video > Use the Print Anywhere feature in the HP App
==== ==== ==== ==== ==== ====
-- Example --
“HP Smart / HP Connected” Account - Printers added to ePrint / Print Anywhere
Management / Options
Note: Website might take 1-10 seconds to open
Click Flag to switch to your region
Account Dashboard
Select Printers > In Section Printer Options > Click Invite Users / Print Anywhere / Remove Printer
Example - HP Smart / HP Connected - Printer Options / Print Anywhere
===================================
Message Content References
-- Take advantage of the extensive HP Video collection --
↓↓↓↓↓↓↓
Technology Tips - Video Gallery from our HP Expert greenturtle
Technology Tips– YouTube Video Help for Printers
HP Support Official Channel – HP Support Video Gallery
=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=
References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
HP Color LaserJet Pro MFP 4301dw Printer
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
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HP Recommended
Thank you for the prompt response. I am having the exact same problem as is described in this post:
The screen shots are the same as I get, and the video referenced by one of your colleagues:
https://www.youtube.com/watch?v=JiR4YsKCeLU
is the video that is nearly 7 years old, and, as I mentioned, clearly not up to date--if you do what's instructed it just isn't correct.
there is a screen shot on the answer thread too, I get that also with no way to add a printer, I've tried to copy the screen shot from the OP. so, anyway, I just wanted to add my printer to the webpage, as Simon wanted.
then shows me my account where I have 0 owned printers and no option to add. Thanks.
HP Recommended
OK -- Understood.
You situation is different.
The customer in that thread was never eligible to use Print Anywhere -- he has neither an eligible HP+ printer nor is his printer listed as one of the select non-HP+ printers that can use the Smart Advance features.
According to the documentation, your printer is listed as eligible for Smart Advance features -- Print Anywhere.
I don't know what is wrong with your setup but you need not be concerned about Simon's situation or a seven year old video.
====================================
If you have not done so, perhaps start over --
-- Mobile Device(s) where HP App is installed --
Remove the printer from the HP App
Uninstall the HP App
If you can stand it, switch off the phone / tablet, wait a minute, switch it back on.
Next,
-- Windows --
Remove / Hide the printer in the HP Smart application.
- Open the HP Smart application
- If necessary, sign into the HP Smart app with your HP account credentials
- Add your printer
- Select (from the main menu of Tiles) Printer Settings
- Enter the PIN number as described in your HP Color LaserJet Pro MFP 4301, HP Color LaserJet Pro MFP 4302 - User Guide > Page 29
Next,
- Scroll down to Manage
- Select Hide Printer
---------------------------------------------------------------
Next,
Reset the HP Smart application -- The Reset action removes app data from your (Windows) account.
Open
Settings > Apps > Installed Apps
Search / Find HP Smart in the apps list
On the right side of the listing for the app, click the tiny "drop down arrow"
Open Advanced options > Reset the app
Next,
Restart the computer and the printer
Next,
-- Important --
To access the HP Smart Advance features, your HP+ enabled or eligible non-HP+ printer must be set up in the HP app with an HP account. For more information, go to HP printer setup (HP app).
As instructed in the Printer Setup document,
“Get” a new copy of the HP Smart application:
Microsoft Store or 123.hp.com - Printer setup from the HP® Official site
- Install the HP Smart application
- Open the HP Smart application
- If necessary, sign into the HP Smart app with your HP account credentials
- Add your printer
- Select (from the main menu of Tiles) Printer Settings
- Enter the PIN number as described in your HP Color LaserJet Pro MFP 4301, HP Color LaserJet Pro MFP 4302 - User Guide > Page 29
Next,
- Scroll down to Section Settings
- Look for "Print Anywhere"
-- What if? --
If there is an entry for Print Anywhere
Open Your HP Smart / HP Connected account and check whether your printer is added.
OR
If there is not an entry for Print Anywhere
Then the installation of the HP Smart application did not add the Print Anywhere feature.
If there is not an entry for Print Anywhere
Then we will have to ask for help --
An HP agent can check parts of your setup where I do not (should not) have access.
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
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HP Recommended
HP Recommended
You are welcome.
No, unfortunately the bag of tricks is exhausted.
I will request that an agent take a look --
Agents can access private information if / when necessary.
It's also possible I missed something.
It happens.
Thank you for participating in the HP Community --
Real people who own, use, and support HP devices.
Click Yes to say Thank You for the help !
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
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