Cannot Get my New Windows 11 Computer to Recognize my Old Envy 5530 Printer

[ArthurWalden]

I recently purchased a new computer from Best Buy (an HP Desktop model). I have been trying to use my old Envy 5530 printer with the new computer. I downloaded the Envy 5530 driver from HP's website, but when I tried to use the driver app, it would not recognize that my printer is connected by USB to the computer, no matter what I do. I took my computer and printer to Best Buy, but they were completely unable to help me. (We even tried a new USB cable, but that didn't work either.) I tried getting the HP SmartApp, but it also refuses to recognize that my printer is connected (i.e. is unable to detect a printer). I tried installing for wireless, but apparently my wifi is not set up to allow wireless printing, and I have no idea how to make that work. (Note that I was never able to set up wireless with my old computer, either.)

To be clear, my printer is on and connected to the computer. I have no idea what to do. Of course, since this is a new computer, I am running Windows 11.

[Anand_Andy]

Hi @ArthurWalden,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your HP ENVY 5530 E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

I understand that you have mentioned that your router is not set up to allow wireless printing, you are using a USB connection. 

If HP Smart is not recognizing the printer, please try using the basic drivers to set up the printer. Click here to download the basic drivers

If the issue persists, I would suggest you try the Windows built-in drivers. Follow the steps below:

• Set up a USB printer connection in Windows without installing any additional drivers.
• Search Windows for and open Change device installation settings, and then make sure Yes (recommended) is selected.

• Make sure an open USB port is available on your computer. Do not connect the printer to a USB hub or docking station as the printer might not receive enough power to operate properly.
• Turn on the printer, and then connect the USB cable to the printer and to the computer port.
• If a Found new hardware message displays, follow any prompts to install the printer.
• If you can print, the driver installed successfully.
• If you cannot print, continue with these steps to add the printer in Windows settings.
• In Windows, search for and open Add a printer or scanner.
• Click Add a printer or scanner, and then wait for Windows to locate available printers.
• If your printer is found, click it, and then click Add device to complete the driver installation.
• If your printer is not found, continue with these steps.
• Click The printer that I want isn't listed.

• In the Find a printer by other options window, select Add a local printer or network printer with manual settings, and then click Next.
• In the Choose a printer port window, select Use an existing port, select USB001: (Virtual printer port for USB) from the drop-down menu, and then click Next.
• Follow the instructions to install the driver for your printer model.

Refer to this document HP printer setup (Windows built-in driver) for help

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!