Cannot Remove C:\Program Files\HPPrintScanDoctor

[Field_Dog]

I used the Control Panel to uninstall my HP ENVY Inspire 7255e All-in-One printer software; it was not a clean uninstall. I could not delete the C:\Program Files\HPPrintScanDoctor folder. Please advise.

[zoey7886]

@Field_Dog, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Uninstalling HP Print and Scan Doctor! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you have attempted to uninstall the HP Print and Scan Doctor through the Control Panel and have been unable to remove the C:\Program Files\HPPrintScanDoctor folder, follow these steps to manually delete the folder and ensure a clean uninstallation:

Stop Related Processes:

• Press Ctrl + Shift + Esc to open Task Manager.
• Look for any processes related to HP Print and Scan Doctor and end them.

Uninstall Using HP Uninstall Utility:

• Go to the Windows Start menu, click Programs or All Programs, and then HP.
• Click the product name, and then click Uninstall Product Software.
• Follow the on-screen instructions to complete the process.

Manual Folder Deletion:

• Navigate to C:\Program Files\.
• Right-click the HPPrintScanDoctor folder and select Delete.
• If you are prompted with an Administrator permission dialog, confirm the action.

Delete Registry Entries:

• Open the Windows Start menu, type regedit and press Enter to open the Registry Editor.
• Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\HP and HKEY_CURRENT_USER\Software\HP in the Registry Editor.
• Delete any entries related to HP Print and Scan Doctor. Be cautious with modifying the registry, as incorrect changes can cause system issues.

Clear Temporary Files:

• Press Windows + R to open the Run dialog box.
• Type temp and press Enter.
• Delete all files in the temporary folder.
• Repeat the process by typing %temp% in the Run dialog box and deleting all files in that folder.

Restart Your Computer:

• Restart your computer to ensure any remaining files or processes are cleared.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,