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‎04-01-2024 04:19 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer

I have been using HP Smart to control scanning from my HP 8720 to my W10 HP Spectre 360 laptop for a year or two.

I can no longer use it to Scan, though printing works OK.    When I invoke the Scan function I get a request to login to HP, submit valid credentials, then the following message -- sometimes immediately without the login request:

---------------------------------------------------------------

Something went wrong.

  • Cookies may be disabled: Check your browser settings to ensure that cookies are enabled.
  • System clock may be misconfigured: Be sure that your system clock is correct.

X-request-id:

6d591c90-ec41-11ee-a48f-bb7158c6835a.1afa2350-f073-11ee-a48f-bb7158c6835a

---------------------------------------------------------------------------------------------------
I have enabled cookies on my Chrome browser, and also tried defaulting to Edge -- same result.
I have also tried clearing the cookies and cache from Chrome;  not the solution.
Any advice appreciated.
Neal
 
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