Cannot Setup Smart Tank 510

[funkcanna]

I cannot set up my printer properly.  Ive followed all instructions.  Sometimes it sets up so that I can print documents via HP Smart but I cannot print directly from any other app and it does not appear in my windows printer list.  Im ready to throw it out of the window and go back to Epson.  

It doesnt seem to have an IP assigned on my router either.

In addition to this, it seems to sleep after like 30 seconds as well.  

Prnt and Scan Doctore cannot communicate with printer, no matter what, despite it showing in the list.

Can anyone help?  Im absolutely dying trying to speak to the Virtual ASS.

[funkcanna]

Hi, sorry to bump this but im still getting the same problem.  I can get the printer recognized in HP Smart but never any other application.

[KrazyToad]

@funkcanna

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/COL96741/HPEasyStart_12_2_5163_01.exe and follow the onscreen instructions

Thank you

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