Cannot access full menu on printer

[jkat73]

I have an HP Envy 7858. We are experiencing missing lines of print in regular intervals when printing in color and black and white, so I wanted to run some self cleaning and other maintenance last night. Only problem- I can access the home screen on the printer, but I only get the "info" drop down- regardless of what I try to access/press. I cannot navigate anywhere other than "info," which just shows product serial number and IP address.

I unplugged the printer and let it rest, plugged it back in- no change. Does anyone have any suggestions for moving past this point? Thank you in advance.

[Bernard42]

       Hello @jkat73,

51.7.5628

410.8 MB

Aug 30, 2022

Download

The problem comes from the old driver. It did not install all printer operation menus. You will have to uninstall the old driver with the procedure that I recommend, without using any software specific, for uninstallation, only follow the procedure. Then install the new full HP driver attached below:

 Firmware :

003.2220B

60.3 MB

Jul 18, 2022

Download

You have to uninstall the old driver in the Windows Control Panel, in "Programs and Features", then right click on the printer line, "remove".

Delete all occurrences that you will find in: Program and Program X86, then, in the Control Panel, right click on your old printer (If it is still there, chances are it is no longer there) the "Remove" if it is present.

Restart the PC. Connect the printer to the power supply, turn it on, then connect a USB cord 1) on the PC side,     2) on the printer you

Connect to USB, during installation ONLY when prompted.( Towards the end of the installation).

Start installing your printer, by right-clicking on the Setup. driver exe installed, installed ''en

as administrator'', let the printer install itself, at the end, restart the PC.

To create a shortcut on the Windows desktop, (to have access to your printer), open the Windows Control Panel, right click on the icon of your

new printer, create a shortcut, yes, on the desktop.

A new shortcut has been created on the Windows desktop.

Open the Windows desktop, left-click on the new shortcut that has been created,

A printer menu appears (See below) with "ink levels", possibility : print, scan, fax, numériser.

If it works, you can delete the old shortcut on the Windows desktop.

Here's how to access the Control Panel, for those they don't have the shortcut :

*Turn on your printer, print a test page, by clicking on "Customize your Printer",

''Print a test page''.

That's it, your printer is working again.

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               Best regards,