Cannot add a custom paper size to my HP8620

[AltonLoe]

I would like to add a custom paper size.  I've been through all of the help pages but can't find an answer.  i tried to add a paper size by going to Settings, Printer & Scanners, select the printer, and click Manage.  Then I select Printing Preferences, click on the Paper/Quality tab and hit the down arrow under Media (HP Advanced Photo Papers).  I understand there is supposed to be a "custom" option there, but it doesn't exist when I do that.  

Do I need to go into Regedit to add something to my HP Officejet Pro?  I do have TWO HP Officejet Pro 8620 printers on that list.  Should I delete one of them?

Thanks!

[Betty0610 · Accepted solution]

@AltonLoe

Welcome to the HP Support Community.

If you're on a Windows Operating System, it woudn't support it.

I hope this answers your question. Let me know if you need any further assistance. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

Yes. Do get back to us in the future for further assistance.

Have a nice day!:)

[AltonLoe]

I have a problem that is not likely a printer problem.  I just changed my router and tried to connect my printer to my laptop and desktop.  I tried using the setup program on the HP support website, but it did not work.  When I go through the setup it sees my printer on the network but cannot connect to it.  I tried wireless, wired and USB direct to the printer.  None worked.

Strangely, hooking the printer up to my laptop went without a hitch and works fine.  

I did manage to get the printer to connect to my desktop using the Add a Printer in Printers & Scanners, but even though I can print with my desktop to the printer, I cannot scan from the printer to the desktop.

Any ideas?  I worked on this for hours yesterday before giving up.  So now if I want to scan something I scan to a thumbdrive and carry it to the desktop.  Not