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‎05-26-2022 11:51 AM - edited ‎05-27-2022 08:01 AM

HP Recommended
Product: HP ENVY 6052 All-In-One Printer
Operating System: Microsoft Windows 11

I have 2 HP Envy Laptops running Windows 11, and 1 HP Envy 6052 All-In-One Printer.  I want to have both laptops share the same wireless WiFi enabled printer.  I set up one laptop with no problem.  I am having trouble using HP Smart setting up the second laptop.

 

When I try to add the printer in HP Smart, it finds the printer but says it is offline.  It is not.  I can use the printer from Word and Excel and Google Chrome.  Windows sees it as the default printer.

 

Note that I have run HP Print and Scan Doctor.  That app does find the printer and there are no issues.  I have also uninstalled and reinstalled HP Smart several times.  Still does not work.  Also note that HP Support Assistant find the printer and knows it is online.

 

Any suggestions as to what I need to do so that HP Smart sees the printer as online?

 

Thanks!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-27-2022 09:41 AM

HP Recommended

Okay, the problem has been resolved.  Not sure why, but this is what I did.

 

Control Panel > Hardware and Sound > View device and printers > right click the printer and Open > HP Smart

 

Getting to HP Smart this route shows the printer as online.  Now when I access HP Smart through the app procedure, it works.

View solution in original post

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1 REPLY 1

‎05-27-2022 09:41 AM

HP Recommended

Okay, the problem has been resolved.  Not sure why, but this is what I did.

 

Control Panel > Hardware and Sound > View device and printers > right click the printer and Open > HP Smart

 

Getting to HP Smart this route shows the printer as online.  Now when I access HP Smart through the app procedure, it works.

Was this reply helpful? Yes No
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