Cannot add printer to HP Smart

[gogo066]

I recently purchased a new PC.  After installing HP Smart I went to set up my printer and it will not let me add it, though I have owned it for about 3 years.  Message I am getting is: "This product must be associated with your HP All-In Plan account in order to be added to your profile."  This is the ONLY printer associated with my plan, I don't know why it won't let me add it. 

[Dragon-Fur]

@gogo066 

Welcome to the HP Community --

HP All-In Plan

From the HP All-In Plan Website:

The HP All-In Plan is an all-inclusive printing subscription that delivers the ultimate in convenience—and provides the dedicated support you need to keep your printer running like new. When you sign up, you get a new printer, automatic ink delivery before you run out, and continuous printer coverage with expedited 24/7 Pro live support. And if you have a printer issue we can't solve over the phone, we’ll send you a replacement, next business day, at no additional cost. All this for one low monthly payment. The best part? It’s risk-free—try for 30 days with no upfront costs and no commitments.

If this is your plan,

Open the website,

Scroll down to the FAQ section,

Open and read section What happens if I have trouble printing?

Details and contact information are included.

What else?

If you instead have an Instant Ink subscription, contact the Instant Ink Support team.

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

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Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 4155e All-in-One Printer  

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