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‎01-17-2021 01:54 PM

HP Recommended
Product: M203dw
Operating System: macOS 10.15 Catalina

Although my printer is connected to the internet and in 'ready' mode, I continually get an error message telling me to authenticate the drum through the software. It also says (in a double message) that I should be able to authenticate through the software, but "it's not connected to the internet right now" and tells me to authenticate later.

How do I fix this? SUPER ANNOYING, but it does tell me the printer is online.

3 REPLIES 3

‎01-20-2021 05:30 AM

HP Recommended

@banschutz, Welcome to the HP Support Community!

 

I understand you are trying to authenticate the ink toner. Kindly follow the steps mentioned in this document - 'Unable to Authenticate' Displays

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎01-20-2021 09:04 AM

HP Recommended

Tried updating firmware, but it says the “HP Firmware Updater.app” can’t be opened because Apple cannot check it for malicious software. I'm on a Mac

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‎01-21-2021 02:36 AM

HP Recommended

@banschutz

 

You can override your Mac security settings to open it. See the Apple Support article Safely open apps on your Mac.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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