Cannot change default printer settings to print in colour!?

[T0ff33]

Hello

I am having a very frustrating morning trying to resolve this issue - I may have to resort to solving it with a trip to the dump then the shops! I am hoping to avoid that though with some help if possible.

The printer quality is fine it connects wirelessly to the pc, prints out as requested and in a clear good quality but always in black and white and when I go to change the default settings / printer preferences etc. I cannot always find colour printing as an option and if I do change the settings successfully - or so I think - the print result is still in black and white.

I have tried to update the software, I have tried to use the scan and print doctor (said it resolved printer problems and then printed out a black and white test page) and the virtual assistant all have been useless. Help please.

[The_Fossette]

@T0ff33,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• Are you able to make a copy in color?
• From which application/software you are printing?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you root uninstall the printer and then reinstall it and check whether the issue is resolved.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!