Cannot complete set up HP Envy Inspire 7955e

[Tulsa2076]

Cannot print or copy.  Keep getting a message on the printer display that states that the primer setup is incomplete.  I cannot find what remains to be setup.  I can scan and the diagnostics indicate that there are no issues with the printer.

[Nal_NR]

Hi @Tulsa2076,

Welcome to the HP Support Community. 

I'd like to help!

To assist better -

1. How is the printer connected to the device USB or wireless?
2. Does the incomplete setup come up on HP Smart or Printer and Scanners screen?
3. Are you able to make copies using the printer?

Meanwhile, go through the document here. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Tulsa2076,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @Tulsa2076,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.