Cannot complete setup: Invalid PIN and no longer have SETUP cartridges

[Crazinss]

I have been using the HP DeskJet 2755e for some time, and therefore have gone through a few ink cartridges. I have had all kinds of issues printing, and ended up trying to "re-setup", but I get stuck different errors: either the PIN is invalid (I am typing in the PIN that is on the printer), and that I must use the SETUP cartridges (which I no longer have). I have the HP app loaded on differet devices that used to work: iPhone, iPad, MacBook, Mac Mini, and a Windows laptop. I can't print from any of them. Please, help. I'm at my wits end with this lousy printer that has given me nothing but trouble since I bought it. 

[VikramTheGreat]

Hi @Crazinss,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I’m really sorry to hear how frustrating this experience has been. I can absolutely understand why you’re at your wits’ end. Let’s slow this down and get you pointed in the right direction.

About the SETUP cartridge message

For the HP DeskJet 2755e, setup cartridges are only required the very first time the printer is initialized. If they are no longer available, there is a way to bypass the setup requirement, but only if genuine HP standard ink cartridges are installed.

⚠️ Please note:

• Third-party, refilled, or Instant Ink cartridges cannot bypass setup
• The printer must detect original HP regular cartridges to proceed

What we need to continue

To make sure we give you the correct steps, please share:

• Clear photos of the cartridges currently installed
  • Front (label side)
  • Top (showing the HP logo and cartridge number)

This will allow us to confirm whether they are genuine HP standard cartridges and eligible for setup bypass.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat