Cannot connect OfficeJet 6310 to Lenovo ThinkPad running Windows 10

[NIK16]

My OfficeJet 6310 is in perfect working order and prints from my Dell Latitude E7250 running Windows 7.

I recently purchased a Lenovo ThinkPad running Windows 10 and have been unable to successfully connect the OfficeJet. I downloaded the correct driver from the HP website and installation of the driver appears to have been successful, except that the installation wizard does not recognize the printer. I have made sure that the printer is on, that the USB cord is connected correctly on both ends, and other obvious trouble-shooting. I tried both of the USB ports on the ThinkPad, thinking one might be faulty, but neither works. Also, I have successfully used both USB ports for other USB devices, so the USB ports aren't the problem.

This printer does not have the capability for wireless networking. It does have capability for wired Ethernet connection, but the ThinkPad does not have an Ethernet port, so that is not an option, either.

After the failed connection, I once again connected the printer to my old Dell laptop and successfully printed. So my guess is that the problem is with Windows 10. Any advice would be appreciated. I don't want to have to buy a new printer when the old one works just fine!

[The_Fossette · Accepted solution]

@NIK16,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you facing issues printing from your new computer.

Don’t worry, I assure you I will try my best to get this sorted.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

I recommend you follow the below steps and check whether the issue is resolved.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

https://support.hp.com/in-en/drivers

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[NIK16]

Much appreciated. I don't know why that worked the second time -- I downloaded and installed the exact same driver as before -- and surely the whole install wouldn't be derailed by the timing of when I insert the USB cord?

Anyway, many thanks for your help.

[The_Fossette]

@NIK16,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!