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‎04-05-2024 09:37 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M283fdw

Hello!

We recently lost power. When the power came back on, I can no longer connect the LaserJet printer to my Mac via USB. It works fines wirelessly, and the thumbdrive port prints without issue. When I go to the Mac's "Printers & Scanners" page in system settings and try to add a new printer, the HP doesn't show up in the list. It has been working fine via USB since I purchased it last August until now.

 

I am running Mac OS Ventura 13.3. I have tried restarting the printer, the Mac, updated the printer firmware, used a new USB cable, used a different USB hub, and tried connecting the cable directly to the back of the Mac. No luck.

 

Please advise. Thanks!

Category:
1 REPLY 1

‎04-05-2024 12:11 PM

HP Recommended

Try resetting the printer.

https://www.google.com/search?q=M283fdw+printer+factory+reset#kpvalbx=_7ToQZtjGJ4nbp84PyJiWwAE_48

 

If that does not work try any other laptop or computer.  if the device is not recognized then a hardware problem

Click here to check warranty
and
Click here for world-wide contact info

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