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‎09-04-2024 12:18 PM

HP Recommended

I bought a wireless printer a couple to years ago and couldn't connect to printer as the resume button would not go off.

I put it away and once again trying to connect.

The resume button stays on so I don't know if this is the reason that it will not connect to network or not. 

But cannot go on to next set up step

Category:
1 REPLY 1

‎09-04-2024 06:29 PM

HP Recommended

Hi @jwalker584 

Maybe there is a paper jam inside printer, follow steps from next video:

>> https://www.youtube.com/watch?v=fx-7TM1TdYg&ab_channel=PrinterGuruji

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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.
@ferRX / I am a volunteer posting answers on my own time.
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