Cannot connect printer to the wifi

[Rita238]

HP Envy 6132e

We have spent days on this and are tearing our hair out.

To say that it is an easy set up is a joke!!

We cannot connect the printer to the Wi-Fi.

It does not accept our modem password which is correct.

Can you help

please?

[Irfan_06 · Accepted solution]

Hi @Rita238,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with connecting your Printer to the network.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Note : The printer supports 2.4 GHz Wi-Fi networks. If the router is set to 5 GHz or tri-band, ensure the 2.4 GHz band is enabled.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Kazza-]

Thanks. This solution worked. I had to remove the HP app and reinstall it. Password was accepted after that.

[Kuroi_Kenshi]

Hi @Kazza-,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic and have an amazing day ahead! 

Best Regards,

[Irfan_06]

Hi @Kazza-,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic and have an amazing day ahead! 

Best Regards,