Solved: Cannot download HP Smart. My Mac OS is 10.13. New printer ... - HP Support Community

noshcat · ‎12-17-2021

I've tried to install HP Smart on my MAC OS 10.13. I receive the message that I cannot because I need MAC OS version 10.14 or later. What do I do? Help!

printerhog101 · ‎06-07-2022

I had the same problem on an older MacBook running High Sierra. I configured the printer from an iPhone (iOS 15.5) using HP Smart app. Prints fine from iOS and Windows 10 laptop using HP Smart. To print to an HP printer (LaserJet MFP M140) from High Sierra, go to

https://support.apple.com/en-us/HT201900

and follow instructions for adding an AirPrint printer under MacOS Settings/Printers & Scanners. In the last configuration step, there is a choice between AirPrint and Secure AirPrint. I selected the former. A test pdf printed fine. Whether this is a stable solution I do not know.

View solution in original post

Betty0610 · ‎12-22-2021

@noshcat

Welcome to the HP Support Community.

Ensure that the printer is up to date with its firmware and Mac is up to date with its software.

Update printer firmware

Update software on Mac

Delete HP Smart and reinstall from the Mac App Store.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

I am an HP Employee

pdchristian · ‎12-23-2021

Hello,

I have the same issue. I cannot install HP Smart on my Mac with MacOS 10.13.6.

Can I download an older version which is compatible with MacOS 10.13?

Betty0610 · ‎12-29-2021

@pdchristian

Welcome to the HP Support Community.

Which Printer do you have?

Let us know 🙂

Thanks!

I am an HP Employee

pdchristian · ‎12-30-2021

Hi @Betty0610,

I have a HP OfficeJet Pro 9022e.

StretchMusic · ‎01-04-2022

Hello,

HP Smart for Desktop requires macOS 109.14 or higher. You will need to upgrade your Mac in order to download and install HP Smart for Desktop.

https://apps.apple.com/us/app/hp-smart-for-desktop/id1474276998?mt=12

I work on behalf of HP
Regards,
StretchMusic

If the answer provided resolves your issue please press the thumbs up button in order to make the answer available to others.

Calmy · ‎02-02-2022

why nobody understand that our mac can't be updates to higher than high Sierra?

please provide an older hp smart version that can work.

my printer is a deskjet 2700e

kiinzin · ‎02-18-2022

Hello, Did anybody got a solution on how to install the HP smart on a mac that cannot be updat to 10.14 (Majora)????
I am surprised that HP support time has no clue that MacBooks before 2012 can't be updated to higher than macOS High Sierra 10.13.6. It must be provided a older version so we can be able to use the printers mine is Ink Advantage 2376

JBond410 · ‎02-26-2022

MAC 10.13 Printer HP DeskJet 2752

JBond410 · ‎03-15-2022

I agree. Provide something that works for older desktops with new printers like HP

Cannot download HP Smart. My Mac OS is 10.13. New printer is DeskJet 4155e.

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