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‎10-04-2019 07:39 AM

HP Recommended
Product: HP LaserJet Pro P1102w Printer
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to download firmware for HP LaserJet Pro P1102w Printer from https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-p1102-printer-series/4110394/model/....  The file downloads but when I try to execute it, I get this message:

HP LaserJet P1100/P1560/P1600 Series

X Cannot find a HP LaserJet P1100/P1560/P1600 Series printer installed on the system.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2019 03:19 AM - edited ‎10-07-2019 09:09 AM

HP Recommended

Hi @JayEvert

 

Welcome to the HP Support Community. 

 

Try connecting a USB cable from the printer to computer while downloading and installing the firmware. 

 

If the issue still persists, download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

 

Also, try re-installing the printer driver -

 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. 

 

Download and install the latest firmware from this link. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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8 REPLIES 8

‎10-07-2019 03:19 AM - edited ‎10-07-2019 09:09 AM

HP Recommended

Hi @JayEvert

 

Welcome to the HP Support Community. 

 

Try connecting a USB cable from the printer to computer while downloading and installing the firmware. 

 

If the issue still persists, download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

 

Also, try re-installing the printer driver -

 

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. 

 

Download and install the latest firmware from this link. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎10-09-2019 07:35 AM

HP Recommended

Connecting the printer via USB allowed me to install the firmware.  

And the firmware has fixed my print cartridge issue

Was this reply helpful? Yes No

‎10-09-2019 07:35 AM

HP Recommended

Thank you!

Was this reply helpful? Yes No

‎10-09-2019 07:55 AM

HP Recommended

@JayEvert

 

That's great! Happy to hear that. 

 

If you need further assistance feel free to reach out to us.

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎11-29-2019 01:33 PM

HP Recommended

I am trying to download just the firmware for the Laserjet P1102W printer.   But when I try and download the firmware from the link 'https://ftp.hp.com/pub/softlib/software13/COL32489/bi-115794-3/LJP1100_P1560_P1600_FW_Upgrade_201808..." it downloads a 157mb file (NOT FIRMWARE) software installation and not a firmware updater.

 

Can you sort out the link on the website 'https://support.hp.com/gb-en/drivers/selfservice/hp-laserjet-pro-p1102-printer-series/4110394/model/...' so that it download the firmware update only

Was this reply helpful? Yes No

‎12-02-2019 02:34 PM

HP Recommended

@BTats, Welcome to the HP Support Community!

 

You are right, it downloads a firmware update assistant that checks the current firmware version on the printer and if required downloads the latest firmware.

This is the proper link to download the firmware. The size of the update assistant is 157 MB.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎12-04-2019 12:11 AM

HP Recommended

Hi,

The only thing it downloads for me is the FULL PRINTING SOLUTION, and NOT a Firmware Update Assistant.  This file name might say 'LJP1100_P1560_P1600_FW_Upgrade_20180815' but the contents are 'LJP1100_P1560_P1600_Full_Solution'

 

If it does like you say downloads the 'Firmware Update Assistant', then where does it install it? As I cannot find this application anywhere.

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‎12-04-2019 04:10 PM

HP Recommended

@BTats

 

I downloaded the file onto my PC to check, and yes it downloaded only the full-featured driver but not the firmware update assistant. I have brought your issue to the attention of an appropriate team within HP. 

To assist you better, I need additional information. I have sent you a private message. Kindly check the same and revert.

Keep me posted.

KUMAR0307
I am an HP Employee

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