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Locked

‎02-27-2023 02:15 PM

HP Recommended
Operating System: Microsoft Windows 11

Frustration. HP envy 7858 is so glitchy, sometimes it works great then times like this -nothing. I would purchase another printer had I not just spent $80 on ink (is HP). Won't purchase another HP printer.  Venting done.

I cannot get the printer to print- says "error" in queue, have run trouble shoot on computer, turned off printer and laptop turned back on, decided to remove printer from laptop and reinstall. I used HPsmart- select the printer and keep getting message to turn on printer- it IS on. Checked WiFi- good there. Help please.

Category:
1 REPLY 1

‎03-01-2023 09:17 AM

HP Recommended

Hi @JKW21 

Try to install with the next driver:

>> HP ENVY Photo 7858  Basic Driver

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-photo-7800-all-in-one-printer-ser...

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

BADGE_VERSION_7_ferRX.pngdodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
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