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Locked

‎01-25-2023 08:31 AM

HP Recommended
Product: HP LaserJet M209dw Printer
Operating System: Microsoft Windows 10 (64-bit)

I bought an HP LaserJet M209dw printer on 30 Dec 2022. I installed it and ran it fine on my home network without setting up the HP+ account with an ethernet cable to my router.

 

Suddenly, the printer decided to stop working on 24 Jan 2023. It says it is not installed properly.

 

I tried installing it with the HP+ account and ink subscription and it says it successfully installed but then the printer status shows Printer Setup Incomplete. I installed it at least 5 times and it ends like this each time.

 

I tried contacting someone at HP under warranty but I after I enter the serial number, it prompts for a Product Number. Nothing I enter works. I installed the HP Support Assistant and it shows the  Product Number  but that number does not work.

 

At this point, I am really ready to throw it away since I cannot get it working and I cannot get any help and I cannot print. 

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