Cannot get claim code and enroll website services

[Kathleen777]

I have tried several times to get the claim code but it always prints out “unable to connect to web services” page, and I tried to enroll the website services, but it says I have problem with the internet connection. I don’t  understand why because the printer shows that WiFi is connected. 

[Betty0610]

@Kathleen777

Welcome to the HP Support Community.

Let's reset the Printer's network settings: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

Once done try connecting the Printer to the Wi-Fi and then try enrolling.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Kathleen777]

Hi,

I’ve reconnected for several times but it still doesn’t work. 

[Betty0610]

Let's remove and add web services:

1. Open the embedded web server (EWS). 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section. 3. Click Remove Web Services. 4. Click Yes to remove Web Services from your printer

To open the embedded web server through a network 1. Find out the IP address or hostname of the printer by pressing the Information button ( ) to print an Information page. NOTE: The printer must be on a network and must have an IP address. 2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.

To add web services:

1. Open the embedded web server (EWS).  2. Click the Web Services tab. 3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use. 4. If prompted, choose to allow the printer to check for and install printer updates. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!