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‎04-15-2017 09:20 PM

HP Recommended
Product: HP 6962
Operating System: Microsoft Windows 10 (64-bit)

Have down loaded HP software to help solve problem.  Software did not help Had a message from MS about some things I need to fix on the laptop. Sorry, I did not write them down as I did not understand what it was asking

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2017 11:55 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you ensure that your Win 10 Operating System has the latest updates?

 

After that, try to Uninstall and reinstall the software again.

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-15-2017 11:55 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you ensure that your Win 10 Operating System has the latest updates?

 

After that, try to Uninstall and reinstall the software again.

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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