Cannot install Full Drivers for Office Jet Pro 8710

[djringjr]

I try to install full drivers and I get an unknown error, no solution is available.

I have tried uninstalling and reinstalling.

I just keep going in circles.

Edition Windows 11 Pro
Version 23H2
Installed on ‎3/‎26/‎2024
OS build 22631.3810
Experience Windows Feature Experience Pack 1000.22700.1020.0

[djringjr]

[Dragon-Fur]

@djringjr 

Welcome to the HP English Community --

One of the images in your second post has been removed from public view to protect your privacy.

What?

Private data is not allowed to be posted on our public website..

The limitation includes names, addresses, images of people, serial numbers, and account information.

The data can still be viewed by HP Agents and HP Community Experts.

Next,

It is not necessary to add a printer to your HP Account Dashboard to install the printer software.

The printer software and the Operating System must be be compatible -- the system need not be registered.

Adding older devices (to your HP Account) after the warranty expires, might -- or might not - work.

Reference -

HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

Scroll to the bottom of the web page to change the region.

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True - How the printer is connected is important to how the printer software is installed.

For example,

The printer and the device installing the software must be on the same network.

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Full Driver Printer Software and HP Scan

Details, Download page, Examples

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Printer - Full Feature Software

HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver generally adds at one, possibly least one, possibly two shortcuts to the Desktop: Printer Assistant, HP Scan Assistant, and/or HP Scan.

NOTES:  

HP Scan is not installed if the printer does not support Scan.

The Printer Assistant is not installed if the type of full driver software does not support it.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver. No Sign-in required.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

If / When asked, opt for the Full Driver / Full Software to be installed.

If using a USB cable, (re)connect the cable when instructed, near the end of the installation.

After the software is installed, Restart the computer and sign in. 

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he installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan – Shortcut on Desktop named for the printer model
• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

Or

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_14

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Message Content References

User Guide - HP OfficeJet Pro 8710

Printer Specifications for HP OfficeJet Pro 8700 Printers

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8710 All-in-One Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[djringjr]

I also cannot install  HP Doctor to see if I can fix the problem.

HP Print and Scan Doctor.

Run HPPSdr.exe from the download location on your computer.
Since HPPSdr.exe never downloads, I cannot run it.

This appears to be the download link but I cannot download the file.

https://support.hp.com/us-en/help/printscandoctor#downloadModal

I found an alternate file location at LO4D.com and scanned the file with MS defender, it was OK, and I ran it.
No improvement so far.   But I have HP Print and Scan Doctor installed and I installed Windows 11 Update / Repair version.

Let's see what happens.

Regards,

DR

[djringjr]

I still cannot install the full driver 

Full_Webpack-40.15.1230_1-OJ8710_Full_Webpack.exe

It searches for a fix but says no solution can be found.

It recommends reibooting and reinstalling - and I've done that maybe 5 times already.

I have also in the past gotten a notice about Error code 2753.but maybe that was related to downloading the HPPSdr.exe file that I could NOT download from the HP.com site but which I could download from the LO4D.com software archive.

Thanks!

DR

[djringjr]

I just tried installing the full file Full_Webpack-40.15.1230_1-OJ8710_Full_Webpack.exe and I can confirm that it gives me 

ERROR CODE 2753

Regards,

David

[djringjr]

Error 2753 Preventing Uninstall/Reinstall is an HP error code.

I find no mention of this error code in the forum.

Regards,

DR

[Dragon-Fur]

@djringjr 

I've not used the Doctor software / app for years.

I cannot comment on what it does or does not find or do.

Sure and the Doctor might still be usable. 

?

Another Expert might be able to offer additional guidance.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"