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‎07-14-2019 02:23 AM

HP Recommended
Product: Deskjet 3700
Operating System: Microsoft Windows 8.1 (64-bit)

HPEasyStart_9_5_3891_33.exe  hangs during installation.  It freezes on the screen and can only be re...

The printer is recognized before this installation freezes

 

The printer is listed in Devices & Printers, but greyed out requiring a driver. It is recorded on the modem and operates on another computer with a VISTA installation, so it seems to be a Windows 8.1 clash with  EasyStart

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2019 07:08 AM

HP Recommended

Hi,

Try installing the printer using its drivers below and check for any difference:

http://ftp.hp.com/pub/softlib/software13/printers/lhasawl/DJ3700_Full_WebPack_40.12.1161.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎07-14-2019 07:08 AM

HP Recommended

Hi,

Try installing the printer using its drivers below and check for any difference:

http://ftp.hp.com/pub/softlib/software13/printers/lhasawl/DJ3700_Full_WebPack_40.12.1161.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-15-2019 01:24 AM

HP Recommended

Thank you for the help.

Worked first time - no problems.

I would suggest that the administration should consider a change to the installation and at least include your advised action as an option.

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