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- Cannot install HP Smart after uninstalling on Windows 11 - E...

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12-20-2023 11:12 AM
I was not able to launch HP Smart this morning. As prompted on some websites, I went ahead and uninstalled HP Smart from my computer (HP Envy x360 laptop). As I tried to reinstall HP Smart, I am seeing the error as shown in the screenshot below. Please help me instal HP Smart as I have subscribed to HP auto printer cartridge replenishment subscription and that depends on HP Smart communicating with HP servers. Thanks!
12-22-2023
01:21 PM
- last edited on
04-07-2026
09:35 AM
by
FriendlyMod
Hi mswagat,
I understand you are not able to reinstall the HP app on the computer.
Make sure the HP app is uninstalled from the computer.
Check for any pending windows updates and restart the computer.
Now, try to reinstall it from the Microsoft Store. Click here to download and know more about the app.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Raj2111
I am an HP Employee
12-25-2023 07:46 AM
Hi mswagat,
We haven't heard from you!
This post is concerning the thread you recently created in your friendly neighbourhood (HP Community).
I would like to know if the resolution we provided worked for you.
Please perform these steps and Feel free to reply to your public post for any further assistance.
Thank you for being a Valuable Member of our HP Family.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
-Regards
Raj
Raj2111
I am an HP Employee
02-09-2024 06:26 AM
This problem still persists. I am so frustrated where a HP laptop is having issues installing a HP owned software ("HP Smart"). Screen shot from today's attempted installation below. Please help.
Also, please help rescind my subscription to HP Smart for printer cartridges as HP will not know as to when my printer needs ink without this software.
Thanks!