Cannot install HP Smart from Microsoft Store but I am able to install other apps from the Store

[musical2026]

I have switched over to a new (old) laptop (MSI Steelseries GE75 Raider) and I've been able to load several apps from the Microsoft Store with no issues but every time I try to install the HP Smart app  I get a message that "Something went wrong... We're aware of the issue and working to fix it. Try again later. 0X800706D9".  I've been trying this for several days.  I have tried most of the things listed to try to resolve this... Clearing Microsoft Store Cache, Updating Windows, Running the Windows Store App Troubleshooter...  I have not uninstalled the Store but I don't understand how that can be the issue when I'm able to install other apps.  Are there any other suggestions?

[VikramTheGreat]

Hi @musical2026,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error code 0X800706D9 in the Microsoft Store typically indicates an issue with Windows Update or Windows Firewall settings. Here are the steps you can take to resolve this issue and successfully install the HP Smart app:
 

Troubleshooting Steps

1. Check Windows Update:
   • Ensure your Windows is fully updated. Go to "Settings" > "Update & Security" > "Windows Update", and check for updates.
      
2. Enable Windows Firewall:
   • Sometimes this error can occur if Windows Firewall is disabled.
   • Go to "Control Panel" > "System and Security" > "Windows Defender Firewall".
   • Ensure it is turned on for both private and public networks.
      
3. Reset Microsoft Store:
   • Open Command Prompt as an administrator and type wsreset.exe, then press Enter. This command resets the Microsoft Store cache.
      
4. Check Storage Space:
   • Make sure your laptop has sufficient storage space available for new apps.
      
5. Re-register the Microsoft Store:
   • Open PowerShell as an administrator and enter the following command: 
     Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

• This command re-registers the Microsoft Store on your device.
   

1. Run Microsoft Store Troubleshooter:
   • Go to "Settings" > "Update & Security" > "Troubleshoot". Select "Windows Store Apps" and run the troubleshooter.
      
2. Check Date and Time Settings:
   • Make sure your date and time settings are correct. Incorrect settings can sometimes interfere with app installations.
      
3. Create a New User Account:
   • Sometimes, creating a new user account and attempting the installation from there can circumvent local user profile issues.
      

Additional Considerations

• Antivirus Software: Ensure any third-party antivirus or security software is not blocking the app installation.
• Network Connection: Make sure you have a stable internet connection, as an unstable connection can interrupt the download process.

If you've tried all these steps and continue to experience issues, consider reaching out to Microsoft Support, as the issue might be specifically related to the Microsoft Store on your device.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[musical2026]

Hello Vikram,

Thank you for the information...  I have already tried most of these things and I'm wondering how I am able to download and install other apps from the Microsoft Store if the issue is with my Microsoft Store or Firewall.  I feel like there is something wrong with the app itself on the Store site and will try to contact them. 

[VikramTheGreat]

Hi @musical2026,

If you’re able to download and install other apps from the Microsoft Store without any issues, then it’s unlikely that the Store itself is completely broken. It also makes a full firewall block less likely, since that would typically prevent multiple apps from installing, not just one.

That said, there can still be:

• A corrupted installation of a specific app (like HP Smart)
• A cached Store licensing issue affecting one app
• A permissions conflict triggered by recent Windows updates
• A security setting (like WPP mode, which you previously found) is interfering specifically with printer-related apps

So yes, it is possible that the issue was isolated to the HP Smart app package on your system rather than the entire Store platform.

A Few Things That Can Help If It Happens Again

If you ever run into installation issues, specifically with HP Smart:

1. Reset the Microsoft Store Cache

• Press Windows + R
• Type: wsreset.exe
• Press Enter
  (A blank window opens briefly, then the Store reloads.)

2. Repair or Reset HP Smart

• Settings → Apps → Installed Apps
• Click HP Smart → Advanced Options
• Choose Repair first
• If needed, choose Reset

3. Check Windows Security

• Open Windows Security
• Ensure Controlled Folder Access (if enabled) is not blocking HP Smart
• Temporarily disable third-party antivirus during install if applicable

If everything is currently working, printing and scanning, then there’s no need to change anything right now. But if you notice inconsistent behavior again, we can narrow it down further with you.

You’ve done excellent troubleshooting so far, especially identifying the WPP setting earlier; that was a sharp catch. If anything else comes up, we’re here to help.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat