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‎09-11-2019 03:23 PM - last edited on ‎09-15-2019 08:22 AM by Retired

HP Recommended

OK, just went to Windows 10, and cannot get the normal command windows when activating the Photo 7855 icon. I cannot scan or copy. Any solutions?  I have already reloaded the driver.

 

1 REPLY 1

‎09-15-2019 08:49 AM

HP Recommended

@Ben114, Welcome to the HP Support Community!

 

Installing HP Full-featured driver may solve this issue.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

If you find any difficulties, you may use HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

 

Alternatively, you may also install HP Smart app

Click here to download and know more about HP Smart app.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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