Cannot login to HP Smart

[DrBird]

I am in the HP Smart app using my desktop running Windows 10. When I push to scan, it asks me to sign in. When I click the button to sign in, it says "connecting to a service"... however nothing happens.

[BeemerBiker]

Can you print?  Have HP Smart print a diagnostic page.

Was the scanner working and suddenly you got that message?

If you cannot print using HP Smart then you have lost network connection.

I assume you are connected and you can print but you cannot scan

Install the full feature driver for your printer

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.





If HP scan is not present then use HP Smart. get HP Smart from the Microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run WSRESET from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps. This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.
The following video is an example of how to put an app on the desktop.
This is a video for the support assistant desktop icon here

There can be some differences between HP Scan and Smart