-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
- HP Community
- >
- Printers
- >
- Printer Setup, Software & Drivers
- >
- Cannot open HP Solution Center after an HP update to my lapt...
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question
Cannot open HP Solution Center after an HP update to my laptop
01-19-2021 08:41 AM

I recently allowed an HP update to my laptop (around January 10, 2021). The laptop is connected wirelessly to an HP Photosmart C4780 printer. Since the update, when I click on the HP Solution Center icon on my start screen, I get just a flash image of Solution Center dashboard that then changes to an image of a lower case (f) and a lower case (i). I can do nothing with this image, which means I have no access to the printer option such as scanning. When attempting to print wirelessly from the laptop, the printer works fine. This appears to be a software issue after this recent update. I tried a system restore to pre-date the software update, but that did not resolve the issue. I deleted all HP software from the laptop and reloaded the software, but this did not resolve the issue. I did this twice. I believe the update caused the problem and I believe the update is imbedded in the current software downloads from HP. I believe I might be able to solve the issue by downloading an older version of the printer software to my laptop, but do not know how to obtain that. Any suggestions?
01-22-2021 08:56 AM

Welcome to HP Support Community
I would like to help
Please refer to this Link: https://support.hp.com/in-en/document/c02463264
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
01-28-2021 08:08 PM

I recently allowed an HP update to my laptop (around January 10, 2021). The laptop is connected wirelessly to an HP Officejet J6400 All-In-One. Since the update, when I click on the HP Solution Center icon on my start screen, I get just a flash image of Solution Center dashboard that then changes to an image of a lower case (f) and a lower case (i). I can do nothing with this image, which means I have no access to the printer option such as scanning. When attempting to print wirelessly from the laptop, the printer works fine. This appears to be a software issue after this recent update. I tried a system restore to pre-date the software update, but that did not resolve the issue. I deleted all HP software from the laptop and reloaded the software, but this did not resolve the issue. I did this twice. I believe the update caused the problem and I believe the update is imbedded in the current software downloads from HP. I believe I might be able to solve the issue by downloading an older version of the printer software to my laptop, but do not know how to obtain that. Any suggestions?
01-30-2021 04:51 AM

HP Solution Center is a printer management program for HP printers manufactured before 2010. HP Solution Center does not work when Flash software is not active on your system. Because Flash is no longer supported by the industry, HP Solution Center is also no longer supported.
KrazyToad
I Am An HP Employee

Didn't find what you were looking for? Ask the community