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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mheyedoc
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Cannot open HP Solution Center after an HP update to my laptop

HP Recommended
XPS L501X
Microsoft Windows 10 (64-bit)

I recently allowed an HP update to my laptop (around January 10, 2021). The laptop is connected wirelessly to an HP Photosmart C4780 printer. Since the update, when I click on the HP Solution Center icon on my start screen, I get just a flash image of Solution Center dashboard that then changes to an image of a lower case (f) and a lower case (i). I can do nothing with this image, which means I have no access to the printer option such as scanning. When attempting to print wirelessly from the laptop, the printer works fine. This appears to be a software issue after this recent update. I tried a system restore to pre-date the software update, but that did not resolve the issue. I deleted all HP software from the laptop and reloaded the software, but this did not resolve the issue. I did this twice. I believe the update caused the problem and I believe the update is imbedded in the current software downloads from HP. I believe I might be able to solve the issue by downloading an older version of the printer software to my laptop, but do not know how to obtain that.  Any suggestions?

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Matthäus
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I have exactly the nsame problem.

KrazyToad
HP Support Agent
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@mheyedoc

 


Welcome to HP Support Community


I would like to help

 

Please refer to this Link: https://support.hp.com/in-en/document/c02463264


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Welsch1505
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I recently allowed an HP update to my laptop (around January 10, 2021). The laptop is connected wirelessly to an HP Officejet J6400 All-In-One. Since the update, when I click on the HP Solution Center icon on my start screen, I get just a flash image of Solution Center dashboard that then changes to an image of a lower case (f) and a lower case (i). I can do nothing with this image, which means I have no access to the printer option such as scanning. When attempting to print wirelessly from the laptop, the printer works fine. This appears to be a software issue after this recent update. I tried a system restore to pre-date the software update, but that did not resolve the issue. I deleted all HP software from the laptop and reloaded the software, but this did not resolve the issue. I did this twice. I believe the update caused the problem and I believe the update is imbedded in the current software downloads from HP. I believe I might be able to solve the issue by downloading an older version of the printer software to my laptop, but do not know how to obtain that. Any suggestions?

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KrazyToad
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HP Solution Center is a printer management program for HP printers manufactured before 2010. HP Solution Center does not work when Flash software is not active on your system. Because Flash is no longer supported by the industry, HP Solution Center is also no longer supported.

KrazyToad
I Am An HP Employee

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