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‎10-15-2023 10:22 PM

HP Recommended

When I go to the Start Menu and double click on the HP Officejet 8600 Pro, nothing happens. I can scan from the printer to the computer, I can print from the computer to the printer but I cannot open  the software - it has a better scanning method that will allow me to modify what I am scanning. This is very fustrating !!

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1 REPLY 1

‎10-16-2023 03:15 AM - edited ‎10-16-2023 04:46 AM

HP Recommended
       

            Hello Vulcan96,

 

 
 
Open the control panel,
Bernard42_0-1697451999672.jpeg

 

 
 
 
 
Click on Devices and Printers, right click on your printer,
click on set as default printer, right click again on your printer icon, create a shortcut, on the desktop, click yes. Close everything, open the Windows desktop, left click on the new shortcut, a window with your printer menu opens, with: Print, Scan, Fax, Ink level. As below:

 

Bernard42_0-1697447224507.jpeg

If you don't have this menu, you will need to uninstall the current printer driver, download and install the new driver complete HP.

 

            

  • Click on yes button to say thanks
  • Click on the button Accepted Solution if the question is answered
  • Please contact me to inform me of the resullt

 

 

             Best regards,

                     

                     

                    

                     

                       

 

Bernard42.
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