Cannot print color photo using my MacBook Pro on to my HP Deskjet 2540 printer?

[Charlie3298]

I tried to print a color photo using my MacBook Pro Catalina OS. I can't have a color print. I only have a black and white options for printing? IS there a way I can adjust settings? How?

[Kumar0307]

Hi @Charlie3298

Welcome to the HP Support Community. I'd be happy to assist you. For now, let us try these steps to resolve this issue:

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Check the estimated ink levels

On the MAC, click on the Apple icon > System preferences > Printers and scanners > Click on the printer > Options and supplies. Replace any low or empty ink cartridges.

Perform steps 12 and 8 respectively from this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Charlie3298]

[Kumar0307]

@Charlie3298

The supply levels look good. Have you tried making a copy and check if the issue persists?

Also, perform the other steps mentioned in my previous post.

Let me know how this goes.